Reset my password
If I forget my password, I go to https://air.kumullus.com/ and click on Forgot password?
![](https://storage.crisp.chat/users/helpdesk/website/6cd1eb32c6ece00/capture-decran-2023-06-19-a-18_cva8zu.png)
I enter my email address to receive a link to change my password and I click on Send :
![](https://storage.crisp.chat/users/helpdesk/website/6cd1eb32c6ece00/capture-decran-2023-06-19-a-18_a3kufl.png)
I click on the reset link received in the Reset your password email and set my new password:
![](https://storage.crisp.chat/users/helpdesk/website/6cd1eb32c6ece00/capture-decran-2023-06-19-a-18_195sk3b.png)
NB: My new password must always contain a minimum of 12 characters, including one capital letter, one number and one special character.
I click on return and connect with my login, which is my email address, and my new password.
![](https://storage.crisp.chat/users/helpdesk/website/6cd1eb32c6ece00/capture-decran-2023-06-19-a-18_v8bzid.png)
![](https://storage.crisp.chat/users/helpdesk/website/6cd1eb32c6ece00/capture-decran-2023-06-19-a-18_cva8zu.png)
I enter my email address to receive a link to change my password and I click on Send :
![](https://storage.crisp.chat/users/helpdesk/website/6cd1eb32c6ece00/capture-decran-2023-06-19-a-18_a3kufl.png)
I click on the reset link received in the Reset your password email and set my new password:
![](https://storage.crisp.chat/users/helpdesk/website/6cd1eb32c6ece00/capture-decran-2023-06-19-a-18_195sk3b.png)
NB: My new password must always contain a minimum of 12 characters, including one capital letter, one number and one special character.
I click on return and connect with my login, which is my email address, and my new password.
![](https://storage.crisp.chat/users/helpdesk/website/6cd1eb32c6ece00/capture-decran-2023-06-19-a-18_v8bzid.png)
Updated on: 20/03/2024
Thank you!